At Babli.cab, we are committed to ensuring a transparent and fair experience for both passengers and drivers. This policy explains how refunds are handled and how disputes can be resolved.
1. Refund Policy
Eligible Refunds
Refunds may be issued if:
You are charged incorrectly due to a system or technical error.
A driver cancels the ride after accepting, but the fare was still deducted.
You were billed for services not rendered.
Non-Refundable Charges
Cancellation fees (except in cases of driver fault or app error).
Waiting charges when the driver has already arrived and waited as per policy.
Any ride already completed successfully.
Refund Processing
Approved refunds will be credited to the original payment method or to your Babli.cab wallet within 5–7 business days.
2. Dispute Resolution
Raising a Dispute
Passengers and drivers can raise disputes via the Babli.cab app support section or by contacting customer support within 24 hours of ride completion.
Provide complete details such as ride ID, date, and issue description for faster resolution.
Resolution Process
Our support team will investigate disputes by reviewing ride records, GPS data, and communication logs.
Both passengers and drivers will be given fair consideration before making a decision.
A final resolution will be shared within 7 working days.
3. Final Authority
The decision made by Babli.cab (Headway Business Solutions LLP) after review shall be considered final.
Continuous misuse of refund or dispute requests may result in suspension of user/driver accounts.